COMPLIMENTARY SHIPPING ON ALL ORDERSNEW COLLECTION SS25 NOW AVAILABLE

FAQs

Orders & Shipping

How long will my order take to arrive?

Standard shipping takes 5-7 business days. Express shipping (2-3 business days) and next-day delivery options are available at checkout.

Do you ship internationally?

Yes, we ship to over 100 countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Can I track my order?

Yes, you'll receive a tracking number via email once your order ships. You can also track your order by logging into your account.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and with all original tags attached.

How do I make a return?

Log into your account, initiate a return request, and print the prepaid return label. Pack items securely and drop off at any authorized shipping location.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving your return and will be credited to your original payment method.

Products & Care

How do I find my size?

Please refer to our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up. Our styling team is also available to help.

How should I care for my garments?

Care instructions are included on each garment's label. Generally, we recommend dry cleaning for delicate fabrics and hand washing for knitwear.

Are your products sustainably made?

Yes, sustainability is core to our brand. We use responsibly sourced materials and work with ethical manufacturers. Learn more on our Sustainability page.

Account & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer Klarna for installment payments.

Is my payment information secure?

Yes, all transactions are encrypted and processed through secure payment gateways. We never store your full payment details.

How do I reset my password?

Click 'Forgot Password' on the sign-in page and enter your email. You'll receive instructions to reset your password.

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